Customer & Product Support
Companies have turned to MMS Education for nearly four decades for expertise in inside sales, customer service, and technical support.
We can support every step of the sales cycle for your company, from identifying potential customers to generating and qualifying leads, to conducting online product demonstrations and answering detailed program questions. Our team will provide a proactive, supportive experience for everyone involved, helping you build a community of loyal, dedicated, motivated customers, users, and partners.
Our support teams go beyond answering questions. They will help uncover and maximize sales and partner opportunities. The result: You build deeper, more long-lasting relationships with schools, administrators, teachers, parents, students, and other stakeholders that benefit everyone involved, thanks to:
- Basic and Advanced Help Desk. Working from our Philadelphia-area office, our customer service and technical representatives are skilled at handling simple as well as complex problems. In addition, we can provide bilingual representatives and staffing beyond regular business hours.
- Enrollment and Engagement. If your goal is to increase engagement and program utilization, our representatives will turn interested educators, parents, or students into enthusiastic participants or buyers.
- Increased Market Penetration. If you want to expand an existing program from its installed customer base or introduce a product, service, or program into a new market, we will work with you collaboratively to support and expand your current sales approach.
- Customer Feedback. To polish and improve your program, product, service or marketing, we gather critical customer feedback to help you build loyalty and expand your reach.
If you’re ready to build and nurture more relationships, increase sales, work with new partners, or further your mission, please contact us.