Job Opportunities

Vice President of Client Solutions

As a key member of the Executive Team, you will contribute to the agency’s overall growth strategy. You will interface regularly with clients and supervise members of the Client Solutions team, providing leadership in the design and timely execution of strategic solutions and work plans.

Responsibilities

• Supporting the President and Executive Vice President in developing and implementing MMS Education’s overall Client Solutions strategy.
• Together with the President and Executive Vice President, establishing and monitoring progress against project and organizational metrics and milestones.
• Managing and renewing contracts with existing clients with the goal of identifying and pursuing organic growth when possible. Supporting the Executive Vice President on overall new business development strategy and help develop new business proposals as needed.
• Working with the Executive Vice President to provide high-level project/client oversight, assuring staff fulfills approved project scope and deliverables on time and within budget.
• Overseeing work quality, deliverables, and client interactions for the Client Solutions team. In this capacity, you will assist Client Solutions team members with establishing implementation timelines, workflows, evaluation systems and all other elements to support clients, following best practices.
• Assisting Client Solutions team members in setting professional development goals, coaching them throughout the year to meet their goals and meeting regularly with them to monitor progress towards established growth goals.
• Working with the Executive Vice President to identify and assess how emerging trends and issues may impact MMS Education’s and our clients’ work.
• Supporting the Executive Vice President by representing MMS Education at meetings with clients and at conferences and other relevant meetings and events, as needed.

Operational Leadership and Innovation

• Develop, ensure implementation, and establish/refine processes and systems to facilitate smooth workflow, equitable and efficient work allocation, quality control, monitoring and evaluation, and communication within and among projects and functional work areas.
• Support the President and Executive Vice President with team building activities and establish innovative initiatives to enhance internal communication and professional learning opportunities for the Client Solutions team.
• Work with the Vice President of Finance on fiscal management for existing accounts and with the Executive Vice President on developing project budgets for new accounts. Responsible for monitoring project budgets, authorizing and monitoring expenditure of funds to support client work and identifying opportunities for cost savings.

Management and Organizational Leadership

• Manage the Client Solutions managers/directors and work with them to establish work performance goals, evaluate progress toward goals and assist them in setting professional development goals. Coach Client Solutions team members throughout the year to assist them in progress toward meeting their growth goals.
• Manage, train and mentor Client Solutions managers/directors to help them effectively and efficiently support clients, build project management skills and develop leadership abilities.
• Ensure resources are available to support all Client Solutions team members. Manage independent contractors or outside agencies, as needed, to support client needs and develop relationships with new contractors.
• Contribute to organizational strategy as a member of MMS Education’s leadership team, including the development of annual goals, strategies and desired outcomes, and budgets.
• Provide regular updates/reports on client work to the Executive Team.

Required Knowledge, Skills, and Abilities

• Understanding and experience working in the education sector and a passion for improving education by supporting educators and students.
• Highly energetic with an ability to work independently and maintain a strong commitment to teamwork.
• Creative and independent thinker with a track record of success in achieving organizational objectives, including conception through implementation of new ideas.
• Exceptional people management skills. A proactive style with a history of success in actively managing professionals and programs. Ability to lead, motivate, and direct groups and individuals. Ability to collaborate effectively with people at all levels of the organization, including MMS Education management, program staff, administrative support staff, contractors and outside vendors.
• Ability to think creatively and strategically to mediate and negotiate successfully with individuals and groups, internally and externally. Ability to overcome obstacles to cooperation and to foster harmonious relations.
• Ability to define objectives, develop and manage budgets, appropriately allocate resources, and evaluate outcomes.
• Strong program and project management skills. Ability to balance competing priorities; work effectively in complex situations and within tight deadlines. Capacity to oversee programs and program staff.
• Excellent communication skills, including written, verbal, and non-verbal. Superior public speaking skills with an ability to make and use distinctions as to types, frequency, tenor, and levels of communications, depending upon circumstances, audience, recipient and content.
• Exceptional organizational and time management skills.
• Ability to work effectively and constructively with a range of internal and external partners; to work as a collaborative member of teams, including administration, communications, operations and other program teams. Ability to serve effectively both as a team leader and a team member.
• Demonstrate commitment to MMS Education’s values.
• Strong software skills: proven ability to proficiently use Microsoft Excel, PowerPoint and Word. Ability to quickly learn new technologies relevant to MMS Education’s work environment.

Education and Experience

• Bachelor’s degree required.
• 10-15 years of relevant experience working in a leadership position; previous experience and familiarity with the education market highly desirable.
• Team management and program management experience are necessary.
• Proven track record of delivering quantifiable impact to the bottom line with past P&L responsibility.
• Process-oriented with strong analytical capabilities.
• Excellent written and oral communication, as well as strong presentation and executive communication skills.
• Growth mindset and willingness to both lead and do the work needed.
• Strong interpersonal skills and ability to work effectively in a team environment across many levels.

To apply, send cover letter and resume by email to: humanresources@mmseducation.com using the subject line: Applications for Vice President, Client Solutions.

All candidates will be required to pass a background check upon an offer to hire.

Client Solutions Associate

As a member of the Client Solutions team, you will work collaboratively with peers to service clients and help them achieve their goals.

Responsibilities

• Support the account team leader by managing the copywriting, editing and production process.
• Manage meeting schedules and the distribution of materials to team members and the client.
• Establish and maintain files and ensure all team members and clients have access to materials.
• Develop and maintain implementation timelines, production schedules and advertising/editorial calendars.
• Prepare communications or marketing materials which might include marketing briefs, copy for email marketing campaigns, social media promotion, PR/media relations programs, images to support social media marketing programs, etc.
• Support the implementation of integrated marketing communications campaigns.
• Monitor headlines and trends to keep the account team informed of issues impacting client work.
• Assist in developing program and campaign reports.

Essential Characteristics

• A passion for marketing and communications and a drive to make a difference in the lives of students.
• Exceptional organizational and time management skills.
• Working knowledge of the general marketing process — research, planning and implementation, outreach and engagement, and evaluation.
• Solid understanding of social media and the ability to navigate popular outlets (LinkedIn, Facebook, Instagram and Twitter).
• Proficiency with popular office software programs (Microsoft Suite, email systems) and a basic understanding of how to use web design and digital marketing software and platforms such as WordPress and Canva.
• Proven ability to meet deadlines and successfully manage multiple projects simultaneously.
• Strong written and verbal communications skills.
• Ability to work collaboratively with team members and to effectively contribute as a team member.
• Understanding of priorities and deadlines and ability to seek support when needed.
• Independent thinker and problem-solver.
• Ability to think creatively and strategically.
• Thrives in a high-pace, high-energy environment while maintaining ability to juggle multiple projects and meet tight deadlines.
• Curious mindset, inspired by innovation and comfortable with change.
• A growth mindset and eagerness to work collaboratively with multi-talented, hardworking colleagues.
• Alignment to MMS’s core values.

Education and Experience

• 2 to 3 years of professional experience in digital marketing and communications.
• Bachelor’s degree from an accredited four-year institution with a focus in Marketing, Communications or Business.
• Agency experience a plus.
• Some familiarity with market research, competitor analysis and social media.
• Strong software skills: proven ability to proficiently use Microsoft Suite and ability to quickly learn digital marketing technologies relevant to MMS’s work.
• Experience working in a marketing automation platform and adept at using digital marketing tools such as Hootsuite, TweetDeck, Mailchimp, Constant Contact, HubSpot, SharpSpring, Canva, Photoshop and WordPress.
• A strong interest in the education sector.
• Experience working in an education-focused or social impact organization.

What We Offer

• Flexible work environment – remote, in-person, hybrid.
• Insurance benefits including medical, dental, vision, life insurance and disability plans.
• Vacation and other time off.
• 401(k) with company match.

To apply, send cover letter and resume by email to: humanresources@mmseducation.com using the subject line: Application for Client Solutions Associate.

All candidates will be required to pass a background check upon an offer to hire.