Whether your goal is to increase sales, introduce new products and services or expand your sales capacity, MMS has provided resources to help clients boost their sales initiatives for more than 30 years. For many clients we provide dedicated inside sales or customer service teams, housed at MMS Education and managed on a turnkey basis. We help other clients increase their sales productivity by providing sales training and sales coaching. Finally, we offer the only CRM system designed by educational marketers for the education market, EdReach.
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Our sales capabilities include:
- Inside Sales: An MMS Education inside sales team provides targeted outbound selling, customer service and market intelligence — not just sales via the telephone. We provide outreach and service to existing customers, qualify new or existing leads and enhance the effectiveness of your current sales staff.
- Sales Support: We can provide dedicated sales support to an inside or outside sales representative or team. Sales support representatives provide administrative assistance to sales reps and provide back-up to customers when the sales reps are out of the office.
- Customer Service: Using inside representatives, MMS Education has developed an effective model for providing customer service support to a variety of client programs. We can answer educators’ questions, collect contact and demographic information, conduct customer satisfaction surveys and more.
- Membership Outreach: For clients whose goals are to enroll members or affiliates and maintain excellent communications with them, we provide seamless point-of-contact services by phone, e-mail and postal mail. Our representatives are equipped to recruit participants, respond to questions, disseminate materials and design and distribute effective outreach tools.
- Sales Training: MMS Education offers a comprehensive sales training program built around the unique dynamics of selling to the K–12 or higher education market. The core curriculum includes an overview of the education market and covers topics that range from understanding the budgeting, funding and decision making processes in schools to identifying key decision makers, overcoming objections, closing the sale and managing a territory. We customize the curriculum for your product and market and deliver the curriculum to the location of your choice.
- Education CRM System: EdReach is our proprietary online education CRM system, created by educational marketers for organizations targeting the K–12 market.
For more information about our sales and sales support services, please Contact Us.